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GUARANTEED RETURNS

Returns are guaranteed if they comply with the shipping and returns policy.

The prices I've been able to check are correct. However, I haven't been able to check them all, as it appears you're making some changes.

PURPOSE AND GENERAL INFORMATION

These General Terms of Use, Terms of Sale, and Privacy Policy govern the use of the website www.equipacionesclubes.com (hereinafter, "the Website"), which is owned by RP Deportes SL, a HUMMEL distributor (hereinafter, HUMMEL), with Tax Identification Number (CIF) B12946653 and registered address at C/ Ronda Magdalena 11, Castellón, Spain.

Through its website, www.equipacionesclubes.com, HUMMEL provides information about its products and offers the possibility of purchasing them.

In any case, there are pages on the Website accessible to individuals or legal entities who do not register or initiate a product purchase (hereinafter, "Users"). In this regard, Users who access these parts of the Website agree to be bound by the terms and conditions set forth in these General Terms and Conditions, to the extent applicable.

PAYMENT

The Customer agrees to pay at the time of placing the order. The initial price shown on the Website for each product will be increased by the corresponding shipping costs. In any case, these costs will be communicated to the Customer before finalizing the purchase.

The receipt or proof of purchase for the order will be available and can be viewed on the same website, in the "My Account" section, under "Orders."

The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron, and/or other similar cards). Card payments are processed using secure protocols.

SECURITY

HUMMEL employs the highest commercially available security measures in the industry.

The Customer is communicating their data to HUMMEL's server and not to any other party attempting to impersonate it.

Data transmitted between the Customer and HUMMEL's server is encrypted, preventing its possible reading or manipulation by third parties.

ORDER PROCESSING

Once an order is placed, that is, upon acceptance of the Terms of Use and confirmation of the purchase process, HUMMEL will always send an email to the CUSTOMER confirming the details of the purchase.

ORDER CANCELLATION

HUMMEL will not accept order cancellations requested before shipment or when the order has been tampered with.

DELIVERY TIMES, LOCATION, AND LOSSES

I. Product Delivery

HUMMEL is committed to delivering the product in perfect condition to the address indicated by the Customer on the order form, which must be within the delivery zones and/or countries specified during the purchase process. To optimize delivery, we ask the Customer to provide an address where the order can be delivered during normal business hours.

HUMMEL will not be responsible for delivery errors when the delivery address entered by the Customer on the order form is incorrect, incomplete, or due to errors beyond HUMMEL's control.

II. Delivery Time

Shipments will be made via courier. Your order will be delivered within a maximum of 30 business days for HUMMEL catalog products and 45 business days for CUSTOM products, starting from the date we confirm your order.

These delivery times are estimates and may vary due to logistical reasons or force majeure. In case of delivery delays, HUMMEL will inform its customers as soon as it becomes aware of them.

Each delivery is considered complete from the moment the shipping company makes the product available to the customer, which is confirmed through the tracking system used by the shipping company.

In the event of delivery delays attributable to HUMMEL, the customer may cancel their order in accordance with the established procedure. Delays will not be considered to have occurred if the order was made available to the customer by the shipping company within the agreed timeframe but could not be delivered due to reasons attributable to the customer.

Once your order leaves our warehouse, you will receive an email notifying you that your order has been accepted and is being shipped.

For security reasons, HUMMEL will not ship any orders to P.O. boxes or addresses with low security, nor will it accept any order when it is not possible to identify the recipient and their address.

III. Delivery Information, Undelivered Packages, and Lost Packages

If the customer is absent at the time of delivery, the carrier will leave a notification explaining how to arrange a new delivery. As part of its courier delivery service, HUMMEL contracts a series of tracking actions to ensure successful delivery.

If delivery has not been arranged within 7 business days of the order being dispatched, the customer must contact HUMMEL. If the customer fails to do so, after 10 business days from the order's dispatch, it will be returned to our warehouse, and the customer will be responsible for the shipping and return costs, as well as any associated handling fees.

If the reason for the failed delivery is a lost package, HUMMEL will contact the courier company to open a case and will subsequently inform the customer.

The Customer must check the package's condition in the presence of the carrier delivering the product on behalf of HUMMEL, noting any anomalies detected in the packaging on the delivery note. If, after inspecting the product, the Customer detects any issues or signs of tampering or any damage caused during shipping, they agree to notify HUMMEL via email as soon as possible, and no later than 24 hours after delivery. After this time, no claims for such issues will be accepted (only warranty claims will be processed).

RETURNS

I. Return Procedure

Returns are not accepted for products personalized with crests, numbers, player names, or any other customization.

All products purchased from HUMMEL are non-returnable and non-refundable, except in cases of error on the part of HUMMEL and with prior authorization from Management.

In case of an error on HUMMEL's part, the return must meet the following requirements:

- The product must be in the same condition as when it was delivered and must retain its original packaging and labeling.

- The delivery invoice must be included inside the package, clearly marking the returned products and the reason for the return.

To facilitate the return process for customers and ensure proper tracking, HUMMEL has established its own return procedure as the only acceptable one.

To proceed with a return, the following steps must be followed:

- Notify HUMMEL within 7 calendar days of receipt which product will be returned. This information should be sent via email to info@equipacionesclubes.com, providing as much detail as possible.

- HUMMEL will inform the customer of the address to which the product should be sent.

- The customer is responsible for shipping the product.

II. Customer Refunds

Returning products will result in a refund equal to the cost of the returned products minus the shipping cost.

Only if the delivered product is defective or incorrect will HUMMEL replace the product and cover the corresponding shipping costs at no additional cost.